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Customer Relation

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... Review of the Related Literature As W.B. Ellington has quoted in his 25^th chapter titled "Sales and Customer Relations", "a distinction should be drawn contact and advertising" (Ellington, Sales and Customer Relations). On the other hand, "customer relations activities customer-oriented, customer-focused, or even customer- driven enterprise." This means that once you have been able to he or she says to the customer, based on that particular customer's wants and needs. Nothing turns a customer off more complete without clearly defining, contrasting and considering customer service, customer satisfaction, customer ...



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Sources list for CUSTOMER RELATION:

University of Phoenix. (Ed.). (2004). The Practice of Public Relations. {University of Phoenix Custom Edition e-text}. Boston: Pearson Custom Publishing. Retrieved April 1, 2005, from University of Phoenix, Resource, MKT 438 - Public Relations website: ht
Internal PR Action Plan

Seitel, F. (2004). The Practice of Public Relations. {University of Phoenix Custom Edition e-text}. Boston: Pearson Custom Publishing. Retrieved April 1, 2005, from University of Phoenix, Resource, MKT 438 - Public Relations website: [3]https://ecampus.ph
PR Communications Analysis

Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China

Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry

Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program

 


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..:: Papers on
Customer Relation
Electronic Customer Relationship Management (CRM)
This paper looks at electronic customer relations management in the hotel industry. -- 3,190 words; 15 sources; MLA
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Customer Retention
This paper is a study of the economics of the retention of customers. -- 10,950 words; APA
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Customer Satisfaction at Marina Mall
This paper researches the subject of customer satisfaction at the Marina Shopping Mall. -- 10,318 words; 25 sources; MLA
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Marketing: Switching Costs and Customer Loyalty
An in-depth investigation of the role of switching costs in influencing customer loyalty in the financial services industry. -- 12,900 words; 62 sources; APA
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Successful Customer Service
This paper discusses efficient and successful customer service and provides a book report of 'Raving Fans: A Revolutionary Approach to Customer Service' By Ken Blanchard. -- 675 words; 1 sources;
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